Module 5 of 8 in A small shop online
Write your shipping and returns policy once
A published shipping and returns policy — an EU version and a US version, clearly labelled — linked from every listing, using the real EU 14-day withdrawal rule and real 2026 US shipping numbers.
25 minutes
0 of 8 modules done
A buyer emails you three days after their parcel arrives: "Hi, this isn't quite what I expected, can I send it back?" You open your shop to check what you promised. There's nothing there. Not on the listing, not on your About page, nowhere. So you write a reply from scratch, half-guessing at what's fair, hoping you don't say something you'll regret the next time it happens.
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